Advantage Sales & Marketing LLC dba Advantage Solutions

Specialist Customer Service

Job Locations US-FL-Tampa
Position Type
Full Time
Postal Code
33619
Requisition ID
2018-148015
Category
Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)

Marketing

Specialist Customer Service

 

The Customer Service Specialist (CSS) is responsible for providing service to our customers and clients through the placement and monitoring of orders. This person works closely with Business Development Assistants, Business Development Managers, and other support related areas. The perfect candidate will have extreme attention to detail, is a quick learner, and can efficiently manage their time and workload with minimal supervision.

 

Essential Job Duties and Responsibilities

  • Enters and processes accurate and timely orders by utilizing EDI and order requirements.
  • Ensures accurate entry through knowledge of client’s items/policies for proper delivery to the customer.     
  • Ensures accurate pricing and promotion information by communicating with Business Development Assistant. 
  • Reconcile orders by matching invoices with orders to ensure accuracy of information. 
  • Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff.
  • Ensures accurate and timely communication with clients and customers through on-going correspondence.
  • Provides backup to departmental co-workers (e.g. out on PTO).
  • Assist in meeting Advantage and client objectives by understanding sales volume, profitability and incremental growth opportunities for each brand.
  • Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.

Qualifications:

  • High School Diploma or GED or equivalent experience
  • Good written communication and verbal communication skills
  • Excellent customer service orientation
  • Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Advantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Advantage Solutions services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Advantage Sales and Marketing, LLC dba Advantage Solutions is proud to be an Equal Opportunity Employer.

Responsibilities

Advantage Sales and Marketing, LLC dba Advantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Advantage Solutions services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Position Summary

 

The Customer Service Specialist (CSS) is responsible for providing service to our customers and clients through the placement and monitoring of orders. This person works closely with Business Development Assistants, Business Development Managers, and other support related areas.

 

Essential Job Duties and Responsibilities

 

Order Entry

  • Enters and processes accurate and timely orders by utilizing EDI and order requirements.
  • Ensures accurate entry through knowledge of client’s items/policies for proper delivery to the customer.     
  • Ensures accurate pricing and promotion information by communicating with Business Development Assistant. 

Invoice Reconciliation

  • Reconcile orders by matching invoices with orders to ensure accuracy of information. 
  • Indicates discrepancy by tagging with promotion/pricing dispute in Genisys.
  • Forward to Broker Reconciliation Specialist bi-monthly.

Administrative

  • Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff.
  • Ensures accurate and timely communication with clients and customers through on-going correspondence.
  • Provides backup to departmental co-workers (e.g. out on PTO).

Client and Customer Interaction

  • Assist in meeting Advantage and client objectives by understanding sales volume, profitability and incremental growth opportunities for each brand.
  • Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.

Supervisory Responsibilities

 

Direct Reports

 

This position does not have supervisory responsibilities for direct reports

 

Indirect Reports

 

This position does not have guidance or mentoring responsibilities for indirect reports

 

Travel and/or Driving Requirements

  •  Travel and Driving are not essential duties or functions of this job 

Minimum QualificationsMinimum Qualifications

 

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

 

Education Level: (Required): High School Diploma or GED  or equivalent experience                                

                       

Field of Study/Area of Experience:  Customer Service

  • 1-3 years of experience in Customer Service

Skills, Knowledge and Abilities

  • Good written communication and verbal communication skills
  • Excellent customer service orientation
  • Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

 

Office / Sedentary Requirements

 

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.  A detailed Environmental and Physical Requirements document is available in the Total Rewards department. 

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

                                    

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Solutions. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

 

Advantage Solutions is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, Advantage Solutions shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

                                    

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Solutions. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

 

Advantage Solutions is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, Advantage Solutions shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

 

Advantage Solutions will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.  All of our positions require the satisfactory completion of a background check. Please be aware that acknowledging or having criminal convictions does not constitute an automatic bar to employment.  Factors including, but not limited to age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.

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